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Terms & Conditions

Welcome to Pasoluna!

This website is operated by Pasoluna. Throughout the site, the terms “we”, “us” and “our” refer to Pasoluna.

General Terms & Conditions

Please read the Terms and Conditions carefully. By submitting an order (and any subsequent orders) on this website you are agreeing to the terms that appear below.

You agree to purchase services and goods from Pasoluna subject to these Terms and Conditions which will apply to all transactions.

You must be 18 years of age or over.

Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to the service. You accept that your email address may be used to supply you with such information.

1. Payment

Payment will be taken at the time of placing your order and no goods shall be delivered without payment. Goods will be delivered by a carrier of our choosing but we will try to comply with your selection if possible. Apart from free UK shipping, all carriage costs will be at the cost of the customer and will form part of the invoice. Our aim is to dispatch your order within 2 working days and we will let you know if this is not possible for any reason.

Pasoluna reserves the right to cancel any order prior to dispatch and should this happen a full refund will be issued at the point of cancellation.

All agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgement of order acceptance via email or web is not a guarantee of delivery. In the event the goods you have ordered are not available, you will be contacted, and an alternative or a full refund offered. If we are only able to fulfil part of your order, payment will be taken for your whole order, then on dispatch a full refund for the unavailable goods will be made.

Payments can be made using any of the methods listed in the below payments section. The total amount will be debited from your account when we have accepted your offer to purchase goods from us.

2. Payment Information

We currently accept the following forms of payment:

Visa Credit
Visa Debit
American Express
Apple Pay (via Mobile only)
Google Pay (via Mobile only)

Payment can be made using only the methods above, and payment for your full order will be taken immediately. The total amount you pay is the same regardless of the payment method.

All Payments are Secure, and are handled by Shopify or Paypal.

3. Defective Goods

Pasoluna guarantee the quality of our goods. You must inspect the goods and notify us in writing of any dissatisfaction with your order within 14 days on receipt of your goods. Following investigation, we will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods. You will be required to return any of the defective goods by secure packaging.

Subject to the paragraph on “Warranty and Liability” mentioned below, we will not accept any further claims for loss in connection with the supply of faulty goods, whether direct, or indirect, consequential or otherwise, howsoever arising.

4. Cookies

We employ the use of cookies. By accessing Pasoluna, you agreed to use cookies in agreement with the Pasoluna's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

5. Licence

Unless otherwise stated, Pasoluna and/or its licensors own the intellectual property rights for all material on Pasoluna. All intellectual property rights are reserved. You may access this website for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Republish material from Pasoluna
Sell, rent or sub-license material from Pasoluna
Reproduce, duplicate or copy material from Pasoluna
Redistribute content from Pasoluna

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Pasoluna does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Pasoluna, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Pasoluna shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Pasoluna reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Pasoluna a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

6. Hyperlinking to our Content

The following organisations may link to our website without prior written approval:

Government agencies;
Search engines;
News organisations;
Online directory distributors may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.

These organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from other organisations.

Approved organisations may hyperlink to our website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Pasoluna's logo or other artwork will be allowed for linking absent a trademark license agreement.

7. iFrames

Without prior approval and written permission, you may not create frames around our webpages that alter in any way the visual presentation or appearance of our website.

8. Your Privacy

Please read our Privacy Policy

9. Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

10. Removal of links from our website

If you find any link on our website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to do so or to respond to you directly.

11. Warranty and Liability

Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.

In addition to the paragraph on “Defective Goods” mentioned above, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

12. General

All product images used on our web site are only representative of goods on offer. Actual goods may not be exactly the same size, design or packaging.

Although product information is regularly updated, Pasoluna are unable to accept liability for any incorrect information.

13. Special Offers, Promotions and Competitions

From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.

We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice.

We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.

14. Customer Complaints

Any customer complaints should be addressed to Pasoluna. Please contact us through the Contact Us section on our website.