Pasoluna Gift Voucher
Can't decide what to get? Don't want to wait for the post? Treat someone special to a Pasoluna gift voucher and they'll be able to choose from our full range of stylish and eco-friendly homewares and gifts. Our gift cards are available in 5 different amounts and you can buy multiple cards and denominations to suit.
Once purchased, you'll receive an email with a special gift code to use on future purchases. Should you be buying the gift card for someone else, just forward the gift card email to them.
Free Standard Delivery on orders over £50
We aim to dispatch all orders within 24 hours of being placed.
Standard Delivery £3.50
Dispatched Royal Mail 2nd Class. You will receive your order within 2-4 working days from dispatch. Please note: We do not dispatch on Sundays. Any orders placed after midday Saturday will be dispatched on Monday.
Express Delivery £4.50
Dispatched via Royal Mail 1st Class. You will receive your order next working day after dispatch, including Saturdays. Please note: We do not dispatch on Sundays. Any orders placed after midday Saturday will be dispatched on Monday.
Express Delivery Tracked 24 £5.95
Dispatched via Royal Mail Tracked 24. You will receive your order next working day after dispatch, including Saturdays. Please note: We do not dispatch on Sundays. Any orders placed after midday Saturday will be dispatched on Monday.
Please select your preferred delivery option at checkout.
Unfortunately we're unable to offer delivery outside the UK at this time.
All delivery packaging from Pasoluna is plastic free.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
To return your product, you should mail your product to: PASOLUNA, 26 Bromley Road, Shipley, BD18 4DS.
You will be responsible for paying for your own postage costs for returning your item. Delivery charges are non-refundable. If you receive a refund, the cost of delivery will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.